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If you're experiencing difficulty viewing or using this website, this page provides helpful advice in dealing with common Internet issues. The Information provided here assumes you have a basic understanding of Microsoft Windows and Internet Explorer. If you are using an alternative operating system and/or browser, please refer to the instructions supplied with your software.
Internet Browsers:
This website can be viewed using either Internet Explorer or Netscape Browser, however. The version you are using must support java script, style sheets, and layers. If you're not familiar with these technical terms don't panic. Simply check that the version number of your browser is 4 or higher. This information can usually be found by selecting the About option from your browsers Help menu. If you find it to be lower than this, select one of the links below for an appropriate browser update.
 Click to update Microsoft Internet Explorer.
 Click to update Netscape Navigator/Browser.
Display Settings:
This website has been designed for a visible screen area of 1024 by 768 pixels (SVGA) and is best viewed using a 16 or 32 bit colour palette. If either of these settings are below those required, please consider adjusting your display following these simple Windows instructions.
• Close or minimise all active Windows so that the desktop is clearly visible.
• Using your mouse, right click the desktop and select the Properties option from the pop-up menu.
• In the Display Properties dialog now visible, select the Settings tab.
You should now be able see your current selections for Colour and Screen Area. If either of these are below requirements, please make appropriate changes and click on the OK button. Depending on your Windows settings, it maybe necessary to restart your computer before these changes take affect. In most cases appropriate notification will be given.
Download Speed:
Although careful thought and planning has been given to the design of this website, individual page loading times can vary according to Internet connection speed and page content. To help improve this, the entire store has been divided into specific departments and categories keeping product choices more manageable.
Like most other ecommerce websites, lots of images and detailed product descriptions are provided to help customers make informed decisions. Where possible a careful balance between page content and size has been taking into consideration.
If you're experiencing continual problems with slow page loading times, consider having your telephone line checked by a qualified engineer and reviewing the configuration of your Internet hardware/software for possible errors. If the problem is more intermittent, this can simply be caused by scheduled network maintenance being carried out by your elected Internet service provider (ISP).
If, having followed the guide lines above, you are still experiencing problems using this website, please write to us using the email link provided below. We thank all customers in advance for participating in this, and for helping us create a pleasant and positive online shopping experience.
 Click here to report a technical problem with this website.
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