|
|
| 
At Simpsons we aim to protect your privacy and rights at all times. In order to do this the following statement explains what information we collect from you, how we use it and your legal rights regarding that information.
Who has access to my information?
The information you provide is controlled by the proprietors of Simpsons of Langley Ltd. whose mailing address can be found at the end of this statement. Access to this information is restricted to the proprietors and the staff of the company/business in helping them process your orders and enquiries.
What information do we collect and how do we use it?
• In order to respond to enquiries via email, we require a valid email address for a mailbox that is frequently checked for new messages. All email addresses are recorded for future correspondence and maybe used in conjunction with email marketing initiatives.
• In order to respond to a request for product information, via our online catalogue request form, the following information is required - contact name, company name (if you are operating a business), telephone and fax numbers, postal and email addresses. This ensures you will be contacted if we experience problems dealing with your request. In addition you will be asked to specify the method by which you learnt about and consequently visited this website. This information enables us to measure and compare the effectiveness of different website advertising.
• In order to process an order, made via our Internet shopping facility, the following information is required - name, address, post code, telephone number and email address. This ensure you will be contacted if we experience problems processing your order.
• On occasions your telephone number may be supplied to a courier should they need to contact you regarding your consignment delivery.
• In order to personalise and ultimately improve your online experience this website utilises internet technology called 'cookies'. Cookies are small data files which are stored on your computers hard disc and are used specifically to record details of your online shopping account and the contents of your shopping basket during a past or current site visit. The creation of these data files is controlled by you in accordance with your web browser settings and confirmed wishes. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. Our website is designed to be functional with and without the use of cookies, but we do recommend that the use of cookies is permitted as it will make the shopping experience more streamlined.
• We may from time to time analyse information about our customers shopping habits as a means of developing and ultimately improving the products and services we offer. In connection with this, we may wish to contact you via email to inform you any of planned product promotions which could be of possible interest. If you prefer not to receive information in this way, you can quickly and easily opt out of this service by return email.
• We may use your personal information in the prevention and detection of fraud.
• We may use your information to administer any prize draws or competitions you may choose to enter.
How do we protect your information?
When you place an order with us, all reasonable steps are taken to ensure your personal information is stored safely on our computer systems. Only employees of Simpsons of Langley Ltd. and Smart Decision Dot Net Ltd., who handle the technical management of our website, can access this information. Only Simpsons of Langley Ltd. will process your information for the completion of an order or in response to an enquiry. In accordance with UK Data Protection legislation we follow strict security procedures in the storage and disclosure of information you provide to prevent unauthorised access. Our procedures mean we may occasionally request proof of identity before disclosing information to you. We cannot however, guarantee the security of any data you disclose to us online.
Do we disclose your information to third parties?
We do not sell, trade or rent your personal information to third parties. If we choose to do so in the future, you will be notified by email of our intentions, and have the right to be removed prior to the disclosure. We employ other companies and individuals to perform functions on our behalf. These may include couriers to make deliveries, Royal Mail to send post, and marketing companies to inform you of new products and promotions. These companies will have access to your personal information, but may not use it for any other purpose and are required to process the data in accordance with UK Data Protection legislation.
Your consent and rights.
By using our website you consent to the collection and use of this information by Simpsons of Langley Limited. Changes to this privacy policy will be posted to this page so that you are kept informed of the information we collect, how we use it and under what circumstances we disclose it. Please note that the information you provide will not be transferred outside of your country's territory. Under the UK Data Protection legislation you have a right to see the personal information that we keep about you, upon receipt of written request (by post or email) to the address below.
Your comments.
We welcome any comments you may have regarding our privacy policy. Please email your questions and comments using the link below or write to us at the following address.
 Click here to submit comments on this policy and/or website.
Contact Address:
Simpsons of Langley Ltd.
4 Lakeside Business Units
Block Fen
Mepal
Cambridgeshire
CB6 2AY
England
|
|
|
