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This page provides answers to some of the most frequently asked questions about our products and services. If you have a question you'd like us to answer, send us an email using the link provided below. Any questions considered beneficial to future visitors will be published here for all to read.
We thank everyone in advance for participating in this, and for helping us create a pleasant and positive online shopping experience.
 Click here to email us with your question(s).
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How much will my order consignment cost to send?
Delivery charges are calculated based on weight. Orders exceeding 30kg will be divided into multiple consignments, with individual charges. If necessary, some products may also be shipped separately to avoid accidental damage during transit.
Please note our 'pallet' service is designed exclusively for orders containing large heavy items (ie. lifting tables and cabinet dryers).
Please refer to the table below our current (+VAT) delivery charges. |
| United Kingdom (Mainland)
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50g
- 1kg? |
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1kg
- 30kg? |
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60kg
/ 500kg? |
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| >250g |
>500g |
>1kg |
>5kg |
>30kg |
60kg |
500kg |
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| Next
Day |
£1.66 |
£3.36 |
£5.15* |
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£4.95 |
£6.77 |
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| 24
Hour |
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£32.00 |
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| 2-3
Day |
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£49.95 |
| (by
9am) |
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£11.87* |
£13.49* |
£15.50 |
£74.95 |
£74.95 |
| (by
Noon) |
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£13.00 |
£64.95 |
£64.95 |
* Royal Mail - Special Delivery. |
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When can I expect to receive my order?
With payment received, orders are usually dispatched within 24 hours (subject to stock availability). Standard delivery times are listed below, which can sometimes be delayed due to postal disputes or failed attempts by the courier to make an earlier delivery.
United Kingdom
Zone 1 (UK Mainland) : 24-48 Hours
Zone 2 (Scottish Highlands and Offshore Islands) : 2-3 Working Days
Zone 3 (Northern Ireland) : 2-3 Working Days
Channel Islands
Zone 4 (Alderney, Guernsey, Jersey, Sark) : 2-3 Working Days
Europe
Zone 5 (Republic of Ireland) : 2-3 Working Days
Zone 6 (Belgium, Luxembourg, Netherlands) : 2-3 Working Days
Zone 7 (Denmark, France, Germany) : 2-3 Working Days
Zone 8 (Greece, Italy, Portugal, Spain) : 3-5 Working Days
Zone 9 (Austria, Cyprus, Finland, Malta, Norway, Sweden) : 3-7 Working Days
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Where can I get my clipper blades and scissors sharpened?
Although Simpsons does not provide this service, it recommends the facilities offered by Anglia Clipper Services. Based in Sudbury (UK), this specialist company can sharpen all brands of scissors and clippers blades including Shear Magic ceramic blades. For a fast and dependable service, please download an order form using the link provided below.
 Click to view and print a sharpening order form. (Adobe Reader required)
Where can I get my grooming equipment serviced or repaired?
Our service department provides a complete maintenance and repair service for our own brand appliances and most popular makes of electric clippers. Holding large stocks of essential spares for Aesculap, Andis, Lister, Oster and Wahl products, our experienced staff offer a fast and professional service. To send us your equipment, please download an order form using the link provided below.
Click to view and print a service order form. (Adobe Reader required) |
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